Policy is a statement of the ways in which we collect,
hold and use information about individual persons.
This Policy applies only to information gathered by us
from online resources that display a link to this Policy
and not from any other source.
BY USING THIS WEBSITE, YOU CONSENT TO THE COLLECTION AND
YOU ALSO ACKNOWLEDGE THAT NOVARTIS CONSUMER HEALTH, INC.
MAY PERIODICALLY CHANGE, MODIFY, ADD OR REMOVE OR OTHERWISE
PRIOR NOTIFICATION. It is our intention to post
any such changes on this page so that you are fully informed
concerning the types of information we are gathering,
how we use it, and under what circumstances it may be
our homepage and is linked to any part of a site where
personal data are requested. At such data collection
points, further explanation may be provided, where appropriate,
as to the purposes for which the data will be used.
This Policy, coupled with any supplementary explanation,
will tell you how we will treat any data about yourself
that you voluntarily submit in connection with your use
of our websites.
The term “personal data” as used in this Policy refers
to information such as your name, birth date, e-mail address,
mailing address or telephone number, that can be used
to identify you. Generally, Novartis Consumer Health,
Inc. will not process your personal data without your
consent. However, we reserve the right, in exceptional
circumstances to conduct additional processing to the
extent permitted or required by law.
The next sections explain how and when we collect personal
data from you.
Use of Personal Data
Most of our services do not require any form of registration,
allowing you to visit our site without telling us who
you are. However, some services may require registration.
When you register with us, you may need to complete certain
fields (some are required and some are optional), as well
as choose a user name and password. In these situations,
if you choose to withhold any personal data requested
by us, it may not be possible for you to gain access to
certain parts of the site and for us to respond to your
We process personal data for the purposes which we inform
you about when we ask you for information. For example,
we may collect and use personal data to provide you with
products or services, to bill you for products and services
you request, to market products and services which we
think may be of interest to you, or to communicate with
you for other purposes.
We keep your data in accordance with any applicable legal
or ethical reporting or documentation retention requirements.
Non-Disclosure of Information
We will not sell, share, or otherwise distribute your
personal data to third parties except as provided in this
information to other Novartis affiliates worldwide that
but only in accordance with the terms of this Privacy
Policy. Personal data may occasionally be transferred
to third parties who act for or on behalf of Novartis
Consumer Health, Inc., or in connection with the business
of the Novartis Group, for further processing in accordance
with the purpose(s) for which the data were originally
collected, such as delivery services, evaluation or technical
support. These third parties have contracted with
Novartis Consumer Health, Inc. that they will only use
personal data for the agreed upon purpose, and will not
sell your personal information to third parties, and will
not disclose it to third parties except as may be required
by law. Where such disclosure of personal data to
a third party occurs, we will endeavor to ensure that
the processing is performed in accordance with the purposes
and within the limits under which the data were originally
There are two additional instances in which personal data
collected from you may be transferred to a third party.
The first is in the event that the business of this site
and the customer data connected with it is sold, assigned
or transferred, in which case we would require the buyer,
assignee or transferee to treat personal data in accordance
which personal data may be disclosed to a third party
is if we are required to do so because of an applicable
law, court order, governmental regulation or investigation.
Right of Access
You have the right to ensure that your personal data is
always up-to-date. In some countries you have the
legal right to require us to correct or delete your personal
data. In addition, you can always tell us to stop
contacting you. If you wish to contact us regarding
our use of your personal data, please contact us at 1-800-452-0051.
If you contact us, please note the name of the website
where you provided the information, as well as the specific
information you would like us to correct, update or delete.
Your requests will be dealt with in a prompt and proper
manner. Requests to delete personal data will be
subject to any applicable legal and ethical reporting
or document filing or retention obligations imposed on
To ensure the security and confidentiality of personal
data that we collect on-line, we use data networks protected,
inter alia, by industry standard firewall and password
protection. In the course of handling your personal
data, we take measures reasonably designed to protect
that information from loss, misuse, unauthorized access,
disclosure, alteration or destruction. While we cannot
guarantee against any loss, misuse or alteration to data,
we try to prevent such unfortunate occurrences.
We are part of the Novartis Group which has databases
in different jurisdictions. We may transfer your
data to one of the Group's databases outside your country
of domicile. Even if the country to which the data
is to be transferred does not require us to provide adequate
protection for your data, we will nonetheless seek to
ensure that data transfers to Novartis databases in that
country are adequately protected.
Data and “Cookies”
We may collect and process anonymous information about
your visit to this website, such as some of the pages
you visit and some of the searches you perform.
Such anonymous information is used by us to help improve
the contents of the site and to compile aggregate statistics
about individuals using our site for internal, market
research purposes. In doing this, we may install
“cookies” that collect the first level domain name of
the user (e.g., “bigmail.com” from an e-mail address
of “firstname.lastname@example.org”) and the date and time of access.
“Cookies” as used by us cannot be used to discover the
identity of an individual user. A “cookie” is a
small piece of information which is sent to your browser
and stored on your computer’s hard drive. Cookies
do not damage your computer. You can set your browser
to notify you when you receive a “cookie”, this will enable
you to decide if you want to accept it or not. We
may obtain the services of outside parties to assist us
in collecting and processing the information described
in this Section and all such third parties will be placed
under the obligations described above in Paragraph 3.
On occasion, we may use Internet tags (also known as action
tags, single-pixel GIFs, clear GIFs, invisible GIFs and
1-by-1 GIFs) in combination with cookies at this site
and may deploy these tags through a third-party advertising
partner. These tags are placed on both online advertisements
that bring users to the site and on different pages of
the site. We use this technology to measure the visitors'
responses to our sites and the effectiveness of our advertising
campaigns (including how many times a page is opened and
which information is consulted). The third-party partner
may be able to collect anonymous aggregated data about
visitors to other sites because of these Internet tags/cookies.
Please be assured that we DO NOT collect or seek through
these tags or cookies any personally identifiable information
about our visitors, such as names, addresses, e-mail addresses
or telephone numbers.
Information and Children
Most of the services available on this site are intended
for persons 18 years of age and older. Any individual
who requests information about a medicine indicated for
use in children must be 18 or over. We will not knowingly
collect, use or disclose personal data from a minor under
the age of 18, without obtaining prior consent from a
person with parental responsibility (e.g., a parent
or guardian) through direct off-line contact. We
will provide the parent with (i) notice of the specific
types of personal data being collected from the minor,
and (ii) the opportunity to object to any further collection,
use, or storage of such information. We abide by
laws designed to protect children.
to Other Sites
exclusion of third party websites. We may provide
links to other websites which we believe may be of interest
to our visitors. We aim to ensure that such websites
are of the highest standard. However, due to the
nature of the World Wide Web, we cannot guarantee the
privacy standards of every website to which we link or
be responsible for the contents of sites other than this
to any linked, non-Novartis site.
10. Contact Us
If you have any queries or complaints about our compliance
any recommendations or comments to improve the quality
is last updated on August 1, 2005. We aim to constantly
improve the tools available to you to manage the data that
you provide to us. Please refer to this page from
time to time to review these and other new features.